FAQ's

Since we deal with manufacturers on both sides of the border and ship all over North America, we do not maintain showrooms - not even locally to us. We try to put all the information about the product(s) on the WEB site and we are always available by phone to answer your questions. .

No. We do not install. All of our products are based on the manufacturer putting together a 'kit' format of the product you see on our WEB site. The idea is that it can be assembled by the average homeowner. Should that still be intimidating to you after speaking with us, we would suggest that any local handyman or general contractor would find these kits very easy to work with.

Whenever you are putting up something that attaches to your home, that is considered permanent by your municipal building department, they will require that it be built to certain specifications. Whatever materials you will be using, they will need to be assembled in keeping with your local building code requirements. As this relates to our product line, we will need to know the "pound per square foot" and "mile per hour" live load requirements as set out by your local building department. .

The best solution will be to, twice a year, take the top off and clean it with a soft bristle brush, warm water and a non-abrasive grease cutting soap, like Dawn. Always make sure the top is completely dry before rolling it up for winter storage, to prevent mold and mildew.

The best solution will be to, twice a year, take the top off and clean it with a soft bristle brush, warm water and a non-abrasive grease cutting soap, like Dawn..

Yes, simply provide your full name, 'ship to' address, and contact phone number (for the shipping company - they call to set up a delivery time). We will do up an order confirmation with the details of the sale, your order number, our mailing address and the amount due. It will be sent to you be email promptly. You would then print a copy of the order confirmation and send it along with the cashier's check. When administration receives payment, they will notify you that the order has gone to factory. Otherwise, simply call toll free to pay by credit card.

We have always marveled at this statement by other retailers. How can shipping be free? Someone has to pay the shipping company to get the product to you. The reality is, in order for any business to maintain a profit margin that keeps them in business, the shipping costs are part of the cost of the purchase that the purchaser bears. The reality is whenever anyone says 'free shipping' all they mean is that the pricing that is given includes the shipping cost. So we don't claim free shipping but rather always say that 'delivery is included.' We do this so that you are not surprised by any additional charges or silly fees! .