Privacy Policy

ScreenHouses Unlimited and its family of manufacturers value you and respect your privacy. We collect information to support our relationship with you, improve our product offering and to communicate about products, services, and promotions. ScreenHouses Unlimited recognizes that we must maintain and use information responsibly. We may disclose information to companies that work with us and assist us with providing services to you. We will not share your information with any other third parties.

You can always find the most recent version of our privacy policy on this page.

Effective Date: 03/01/97 – Updated: 02/19/2020

What information does ScreenHouses Unlimited collect and why?

We collect information you provide when you place an order by phone, fax or email. This information "may" include the following:

  • Your name
  • Your mailing address
  • Your e-mail address
  • Your phone number
  • Your credit card number / 3 digit security code
  • Your IRS number for import, as applicable.

It may also include information you submit about other people; for example, the name and address (e-mail and postal) of a ship to destination other than your own. We only use information you submit about other people in order to deliver information, products, or services specifically requested by you. An Internal Revenue Service (IRS) number is only required by US Customs from a US resident receiving products originating from Canada. This is typically only required for products that are being shipped by common carrier (18 wheeler) although not exclusively so. AN IRS number can be either an Employer Identification Number for a business entity or social security number for an individual.

You may investigate the US Customs regulations on the requirement for SSN #'s directly on their site regarding tips for new importers.

Who does ScreenHouses Unlimited share information with?

We will share personal customer information with our represented manufacturers and trusted service providers for limited purposes, including fulfilling customer orders; offering certain products and services in connection with our Web site; communicating to customers; providing customer service; enhancing and improving customers' shopping experiences; and completing credit card transactions. These third parties are not allowed to use this information for any purpose except fulfilling orders and servicing your questions.

Aside from the purposes described above, we will never share your personal information with any other third parties. ScreenHouses Unlimited reserves the right to cooperate with law enforcement officials in the investigation of alleged unlawful activities of our customers related to electronic communication transmitted on our site. ScreenHouses Unlimited will have no legal liability for such disclosures. We may also provide information to other organizations for fraud protection.

How does ScreenHouses Unlimited handle the "opt-in" email address?

Periodically, typically quarterly, ScreenHouses Unlimited sends out a newsletter - The Unlimited View. Your email is stored in a database which is used for the expressed purpose of fulfilling your request to receive our product updates and upcoming features. You may opt out of this option at any time. ScreenHouses Unlimited has never bought nor sold a single email address.

What are cookies and how does ScreenHouses Unlimited use them?

A cookie is a small file that can be stored on your computer's hard drive for purposes of identification upon log-in on a WEB site. ScreenHouses Unlimited, pursuant to the use of "www.screen-house.com" or any pointers to same said site does not use cookies to determine your identity.

What is an IP address and how does ScreenHouses Unlimited use it?

An IP address is a number that is assigned to your computer when you are using your browser on the Internet. Like most websites, the servers that serve our Web site automatically identify your computer by its IP address. We do log IP addresses and we use them to monitor things like the number of visitors that visit our website.

How secure is the information that I provide to ScreenHouses Unlimited?

We are committed to the highest standards in security to protect all of the aforementioned information. We have the latest security measures in place to protect the loss, misuse and alteration of your information. Only select employees have access to this information. This information is accessed for the sole purpose of completing your order or provided a promised service.

Does ScreenHouses Unlimited ensure the security and privacy practices of other sites to which it links?

While we carefully select companies with which we associate and the Web sites to which we link, we are not responsible for the privacy practice or the content of these Web sites. When you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that site, not the ScreenHouses Unlimited privacy policy. We encourage you to read that policy before submitting any personal information.

How do I contact ScreenHouses Unlimited if I still have questions?

You may contact us by using the Contact Us link at the top left of every page. We really do reply promptly to every message we receive. This information is used to respond directly to your questions or comments. We may also file your comments and share them with our customer care team to improve our service in the future.

If you still have questions or concerns regarding our privacy policy, please email us or write us at:

Mailing Address

  • ScreenHouses Unlimited
  • 66 Lisgar Street
  • Ottawa, ON.
  • K2P 0C1

Contact Details

  • Toll Free: 1-800-922-4760
  • Fax: (855) 922-4494
  • Email: requests@screen-house.com.

Business Hours

  • Monday through Thursday - 8 to 5 ET
  • Friday - 8 to 5 ET
  • Saturday - Closed
  • Sunday - Closed

**Hours subject to change on holidays.

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