Hi Bob, thanks for all of your assistance in my purchase of a screen room from you. It has been a pleasant experience and I have and will certainly continue to refer people to you. Here is a snap shot of my room installed.
Just another note to say how much my wife & I love our screen room. First of all, we sent you a picture of our screen room in the winter time that survived a huge wind storm. Now, I'm sending you a picture of our screen room that survived a real tornado. It doesn't even look like ours was touched. The only thing that happened to ours, is the doors came off the tracks & an insert blew in.
There was a lot of water inside too, but we're glad we came away unscathed. My brother-in-law's Florida room came away from his trailer. I'm also sending you a picture of the screen room 2 doors down from us that didn't survive & a couple of pictures that will show you what kind of damage was done in the park. The sunken boat is right beside our boat.
So, thanks again for a great stable screen room. We have been bragging to everyone about it.
Brent Roland here, a longtime Jardin screenroom user, and recent purchaser of a Jardin 12 x 22 freestanding screenroom. Just wanted you to know that it arrived, and we have installed it (see attached picture). All the parts were present and the unit is up and ready for use.
We are looking forward to many happy summers to come, with our local family of 13, and sometimes an extended family total of 19! I will be happy to act as a reference for any of your interested customers and I will refer any local inquiries to you for possible sales.
Just to let you know, the freight company delivered the kit the next day (Thursday). My wife and I worked on it over the weekend and the results are quite pleasing. Photos attached. Thanks again for following up with the delivery and for the order. We are quite happy!
Attached is are a couple of pictures of my 15 X 10 unit. It went up easily enough, but a little narrative with the drawings would make it faster. It is on a concrete slab and I put indoor/outdoor carpet to make it warmer and more finished. The wife put a number of silk plants and a small waterfall in also. I wired it so we can have heat on the chilly days. All in all, a very comfortable addition to the house. Have received several rave reviews and passed your address along.
We spoke a few weeks ago about a screen house that we were going to modify to fit our deck, you weren't too sure about what we were going to do and asked for pictures after we finished. Here are the pictures after we completed it. Had to make one panel 16 inches and shorten the roof, success!
Thought you might like to see the Kay Products screen house that you were instrumental in assisting us with. Shown with all replacement panels installed and just waiting for us to complete the outdoor carpet fitting. I've added a few minor modifications which will make it easier for two age 60+ people to install the cover and keep it on the frame during our thunderstorm season of May, June, July, August and September - maybe I'll pass them along to Kay Products?
We love it!
I've attached 3 photos to illustrate the before, during and after stages of our screen room project.
- The "Before" photo was taken last fall at 3:10 pm on 10/31/13. The date of this photo is outside of the contest timeframe, however I wanted to include it for illustrative purposes only.
- The "During" photo was taken at 8:04 pm on 5/21/14. This photo illustrates the installation phase of our screen room.
- The "After" photo was take at 7:41 pm on 5/30/14. This photo illustrates the completed project phase of our screen room
I write not only to thank you, but to commend you concerning your sale and my purchase of the Jardin Screen house. Our discussions over the phone were more than pleasant, and quelled my fears of spending so much money on an web site sale of an "unknown".
You were, and have been, nothing but sincere and honest with me, and all of your assurances were more than backed up by the product sent. Delivery was before the estimated time, which helped me quite a bit. Installation was relatively easy, the diagrams in the instructions cleared up any questions that arose.
The offer to call any time with questions was a huge bonus, and put my mind at ease, although I didn't have to call. The screen house itself is very well built, has already withstood winds from a severe thunderstorm, and at present is the talk of the campground. We've had a steady flow of friends and neighbors coming over to look at it, and everybody is very impressed. It is a quality product, as you promised, and is worth every penny spent!
I guess the old adage is true, you get what you pay for. The only thing to add is that I actually got more, your customer support, and customer relations are absolutely outstanding! Attached are pictures of how we framed up the porch, so we wouldn't have to drill any holes into a brand new trailer, and the screen house in its full glory.
Thank you again, for your patience with my calls, your honesty, sincerity, and for selling and standing behind such a good screen house! I can truely say, "It was a pleasure doing business with you!".
I just wanted to let you know that my PatioMate is up and functioning well. I put it up with some help from my wife. It looks great and is well made. We both love it and it's a pleasure to sit on our deck and enjoy it without being bitten.
I recently purchased one of your screen houses and just wanted to let you know how happy I am. I arrived on Thursday and we spent about 8 hours putting it up and the results are amazing. I love your product.
Robert, We are so pleased with our new enclosure. It arrived right on time (to the day) as you predicted, delivered by the nicest delivery man we have ever met, who helped, took away the excess packing stuff and refused to take a tip.
We got all the parts up on our deck without problem and my husband and a neighbor friend put it all together in about five hours. Even without much English in the instructions, they easily found all the parts and where they went. It is a very well done structure. Well thought out, well made, structural solid and we are already enjoying it.
We were anxious buying this expensive piece on line, but we did check you out every way we could and every path lead to good words about your product and company. We can now be added to that list. Thanks for your good natured conversations and assistance and thanks for the wonderful screened in enclosure.
My name is Bill Hayden and we recently bought a Jardin screen house from ScreenHouses Unlimited. The door was damaged in shipment and the staff there was very helpful and sent us a new one. We have received it and I thank you very much. The screen house is great, my family just loves it.
Thank you so much for the fast efficient service....we have received our screenhouse roof........its here and already put up.......thanks again.!!!!
This isn't a question, its a THANK YOU!!!! The Jardin oblong screen room arrived earlier than expected, in perfect condition. My wife and I (in spite of us not being "assembly inclined") were able to put up our screen room ourselves in less than a day. It wasn't hard work either! The instructions were clear and accurate. The room is gorgeous and we've had nothing but compliments from our neighbours since!I've already recommended you to our friends some of whom are now seriously considering getting their own!
Just a note to let you know that the screen house I ordered from you (Veranda-Jardin) arrived on time and in perfect condition, The freight company you used was great and the gentlemen that delivered it even put it in my garage. Also I put it together in less than two hours all by myself, (I'm a 63 year old man). It was a great experience doing business with you. I wish you continued success and would not hesitate to highly recommend you and your company.
Bob, The Jardin room went up without a hitch and I absolutely love it. I can't wait to get my wood floor down and furniture in place. Thanks so much for all your support throughout the purchasing and placement process.
I want to thank you for your advice of which screen house to buy and also for your help when I called. Customer service has been a big part of my work life, and dealing with you and your company has been a very good experience. Great customer service. The Jardin screen house is a very good product. The room went together easily, parts were there and it looks great. Barbara and I are very pleased. Thank you again Bob for your good service.
Good Morning. Just wanted to let you know we installed our screenhouse this past weekend and are absolutely thrilled!! I'm glad I stayed in the house while the guys did it. Took them approximately 4 hours with limited swearing so I guess it wasn't that difficult. We want to order some windbreaker panels now...
We are so happy with our new screen-house, we just had to write and tell you. It's everything you claimed it would be. We managed to put it up with no trouble but I must say it will be quicker the next time. We bought a new indoor/outdoor carpet for our concrete base and it's like a whole new room. This means a lot when you live in a small apartment. Everyone who sees it loves it. There is so much room inside we can have plenty of company.
I recently purchased a screen house for you and I would like to give you a few comments on it. I called your 1-800 number three times before purchasing the screen house and three times with question about putting it together. All calls were handled in a very polite and professional manner. I was impressed with the trouble some of you went through to answer my questions. And yes, all the answered were correct.
I must say that I was a little apprehensive about sending you a check for almost $3,000 for a product that I could only see in your brochures and by getting answers from your people. I do not consider Canada a foreign country, but I bet I would of had a lot of fun trying to send it back if there were problems with it.
Well let me just say, the screen house has been up for about three weeks now and I still look at the construction of it and am very impressed. There are absolutely no short cuts taken in the manufacturing of the product. Every item was well thought out and made of high quality material.
Everyone, about 20 people so far, that have stopped to see it are also impressed in its quality. The second day it was up we had about two inches of rain. I must have heard about a dozen people say, “hey he has got a gutter on that awning.” When things were a little dryer they had to come up and see how it was done.
It may not be in the near future but I can guarantee you that you will have a few more sales just due to the people looking a it. As I said in the beginning, one problem I had was not being able to see the screen house before buying it. If you have any people in my general area that are thinking of buying, but would like to see one first, please feel free to call or E-mail me with their phone number and I will get in touch with them.
"I wanted to let you know that we received our delivery and the screen house is up and it looks wonderful. We already had one party (the screen house is at our summer property sitting on a deck) and we had many people ask us about the assembly and the service! We have given them your name."
I got my screen house yesterday. I can't wait to put it up next spring. you're right, It does look heavy duty."
I just wanted to let you know that I received my 3-wall screenroom yesterday and got it all setup and installed. It's awesome. We're very pleased to have this addition to our home. It gave us a nice place to gather in the evenings during the nice weather where we can enjoy the outside yet avoid the bugs. It's perfect. It has become an outdoor family room.
You said I should receive it within 2 weeks and we got it in 13 days so kudos on the information you provided us. Now we just need to get the garage we ordered and hopefully have the same positive experience. If so, look for another positive email. Thanks for a great transaction. It's a pleasure dealing with you....
Just want you to know the screenhouse is up and we enjoyed sitting out last nite without the bugs driving us crazy. Took two of us 4 hours from start to finish (including laying the carpet). Next time it will be much quicker! I'll send you a picture when they are developed.